Oinosporos website (www.oinosporos.com) and e-shop belong and are managed by the Greek Company “Prasini Epixeirimatikotita Oinikis kai Gewrgikis Proeleysis AMKE, called Oinosporos (hereafter Oinosporos):
Prasini Epixeirimatikotita Oinikis kai Gewrgikis Proeleysis AMKE
Research, Manufacturing and Trade cosmetics
Address: 64 Panepistimiou Str., Athens, Greece
VAT No: 996966090
General Terms & Conditions of Use
The use of this website is provided by Oinosporos according to the terms found below:
Oinosporos reserves the right to unilaterally modify or renew these terms and conditions of transactions, made through its online store, www.oinosporos.com, according to its needs and trading ethics.
By visiting the website and using its functions, you imply your explicit and unconditional consent and consent to these terms.
The user agrees to abide by all relevant laws and regulations when using this website.In addition, the user agrees not to post any content that:
· Is illegal, abusive, threatening, harmful, obscene or defamatory
· Infringes intellectual property rights, confidentiality rights, publicity rights or other property rights
· Includes viruses, trojan horses, time bombs, or any other malicious programs or items
· Will not attempt to gain unauthorized access to any part of this website, computer components, servers or host networks
· Will not provide false information and will not impersonate any other person
· Will not send spam or group mail or multiple copies of messages
· Will not attempt to collect any information about visitors to this website without their consent
By using this website and / or placing an order through it, you conset to:
· Use the website only to submit legitimate questions or orders.
· Not to place false or fraudulent orders. If we reasonably consider that such an order has been submitted we have the right to cancel it and inform the competent authorities.
· Provide us with your correct and accurate e-mail address (e-mail) and / or other contact details. You also agree that we may use this information to contact you if necessary.
If you do not provide us with all the information we need, we will not be able to promote your order.
By placing an order through the website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.
Availability of Services
The products offered through this website are available for dispatch in Greece and abroad.
All product orders depend on their availability. In this light, in case of difficulties in supplying or depleting the products in stock, we reserve the right to inform you about similar products of equal or superior quality and value, which you can order.
If you do not wish to order such products, we will refund the amount you may have paid in full.
Events outside our control
Oinosporos is not responsible for delays in the execution of the order (including delivery) due to events or in general reasons that can not be attributed to the fault of Oinosporos or due to events outside our control.
Examples of force events outside our control are strikes, delays due to suppliers or courier companies, government or legislative acts, extreme weather conditions, natural disasters, etc.
In such cases Oinosporos is entitled to an extension of the time for the order execution.
If incidents that delay the smooth running of the execution last more than 3 days, the company will contact the customer as soon as possible, in order to check if he/she wishes, under these circumstances, to complete the order.
Price and Payment
The price of each product will be the one stated at any time on our website, except in cases of obvious error. We always make sure that all the prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and provide you with the opportunity to re-confirm the order at the corrected price or cancel it.
If it is not possible to contact you, we will consider that your order has been canceled and we will refund you in full any amount you have paid.
We are not obliged to supply you any product at the wrong lower price (even if we have sent you the Shipping Confirmation), in case the price error is obvious and indisputable and can reasonably be recognized by you as the wrong price.
The prices on our website include VAT but not the shipping costs, which are added to the total price, as shown in the Delivery Cost Guide, the content of which is an integral part of these Terms.
Prices are subject to change at any time, however, subject to the specifics immediately above, any changes will not affect the orders for which you have already received an Order Confirmation.
Methods of payment & shipment
The prices listed next to each product include the legal VAT.
We reserve the right to modify the description and pricing of the products without prior notice, but when processing your order, we are committed to send the products you ordered with the features and prices posted on the website at the time of the order.
The online store www.oinosporos.gr gives you the ability to pay your purchases with any of the following ways:
1. For purchases made by credit card, follow the steps required in this eshop. Your transactions in our eshop are made through the electronic payment service of VivaWallet
Fill in the number and the expiration date of your credit card in the existing order form. The credit card will be charged, provided that the data and its validity are checked and certified.
You are solely responsible for providing the correct information and the authenticity of your credit card.
In the case of a purchase, the buyer must also be the holder of the card used for each transaction.
2. Via Cash upon delivery of the order at a designated address (cash on delivery, which is valid only for purchases within Greece).
You will have to pay the courier employee, who acts on the orders of Oinosporos, when delivering the order to the designated address.
The cost of cash on delivery is covered by the recipient and the cost for shipments within Attica prefecture is 1 euro and for the rest of Greece is 1.60 euros.
Shipping methods & costs
Shipping options may vary depending on delivery address, time of purchase and availability of items.
Once we process your purchase, we will notify you the available shipping methods, costs and estimated delivery date of your order.
Delivery of order up to 2 kg:
- Within Attica prefecture: cost 3 euros, including VAT (charge 0.60 EUR / per additional kilo)
- Rest of Greece: cost 5euros, including VAT (charge 1.30 EUR / per extra kilo)
Orders over 80 EUR, free shipping
Estimated delivery time varies between 1-5 working days, depending on the delivery address: next day delivery for inside & outside Attica (cities of mainland Greece), delivery 2-5 working days outside Attica (islands & remote areas).
Please note that deliveries are made only on working days and not Saturday, Sunday & holidays.
If you wish to cancel the order during the online ordering process, you can click “cancel” and the ordering process is automatically stopped. In case you have chosen the Cash on Delivery option for the shipment of your order and you wish to cancel it, you must inform us by phone at 210 3809918.
If for any reason, you are not satisfied with your order, you can exercise your right to return part or all of the products you purchased within seven (7) days from the date of receipt.
Please note that returned products must not be used, washed, modified or damaged and the labels that came with the product must be exactly as they were when you received it, include the original contents and the payment receipt.
You must also contact us by e-mail at firstname.lastname@example.org in order to provide you return instructions within seven days of receiving your order.
If the relevant product you want is not available, we will refund your money or the amount of the purchase of the specific product is credited to your account and can be used in any new order you wish.
In all the above cases the return costs are covered by the customer.
Returns of Defective Products
In the rare case that you receive a defective or damaged product our company will make every effort to replace it with the same or similar product at no extra cost to you.
You should contact us directly via our online contact form or by calling 210 3809918, describing in detail the product and its defect and you will receive the necessary instructions for further actions.
If the product ceases to be available, it can be replaced with an equivalent product by arrangement.
Oinosporos has no warranty policy. We are not responsible for any damage that may occur from normal use, misuse and damage when removing labels etc.
We inform you that the return shipping costs are not charged to the customer in case you return the product due to a defect.
You can return the product through the cooperating courier company that will be sent to the address you designate us.Along with the product you must return the receipt you received upon delivery of your order.
The replacement of the product will take place as soon as possible and, in any case, within seven (7) days from the day of our communication.
Intellectual Property Rights
All content and services of the website, including images, logos, graphics, photos, any designs, texts and in general all files of the website are the intellectual property of Oinosporos and are protected under the relevant provisions of Greek Law, European law and the relevant international conventions.
None content may be sold, copied, modified, reproduced, republished, transmitted or distributed in any way in whole or in part, except in the case of individual storage of a single copy of the content on a single personal PC only for non-commercial use, personal or academic/educational use and in this case only with the indication of their origin from the website, without affecting in any way the relevant intellectual property rights.
Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written permission of Oinosporos or any other legal owner of the above copyrights.
The names, images, logos and insignia representing the website or third parties and their products or services are trademarks and are protected by the relevant trademark and copyright laws. The users of the website understand and accept that they are not authorized to copy, utilize, sell, resell, reproduce or distribute in any way all or part of the content of the website.
The names, images, logos and signs representing Oinosporos and the eshop www.oinosporos.com are the exclusive trademarks and signs of Oinosporos and are protected by Greek, EU and international trademark and copyright laws. Their appearance and display on the website www.oinosporos.com should in no way be construed as a transfer or assignment of their license or right of use.